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I'm Cara David with the Affluent Perspective on the relationship between consumers and brands.
Nearly three-quarters of the global affluent say there are
very few brands that they personally relate to, and this feeling is
consistent around the globe. The relationship begins and ends with
something everyone seeks - recognition.
72% of affluent consumers want brands to show appreciation for their loyalty.
After all they know how important their business is to the brands that they choose.
For marketers, this dynamic is an opportunity.
A sense of a real connection with a brand is strongly linked to their loyalty.
These consumers want to really feel like they have a personal
relationship with you. This feeling is particularly strong in the Middle East and APAC.
To relate, you need to have a deep sense of who they are, so listen.
They tell us that they're honest, so be open and real.
They're intelligent, they relate to brands they perceive to be smart.
They're friendly, so greet them with warmth and ease.
And they're practical and independent so empower your employees to make
reasonable decisions on the spot.
New brands, new options, new products are all competing for your customer's devotion.
Affluent consumers in general feel less loyal than in the past.
Connecting with them on a human level will go a long way
to maintaining valued relationships.
And that's the Affluent Perspective.
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For more infomation >> Relationship Reboot: When Your Loved One Is A Hoarder - Duration: 4:25. 
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