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Drama at our Hotel! It was a Rough Night! | Hotel Room Tour in Cape Cod, Massachusetts - Duration: 5:27.
What are we gonna do you're gonna give a quick tour of the room. Yeah, all right, let's show everyone around
You gonna start the bathroom over here
Yeah, he just jumped like a chicken luckily were on the ground floor, so no one's below us
These little fools can jump around and cause all kinds of noise
something
Here's the bathroom
Here's the bed all right what else is there
Kitchen area that's the front door when you come in
C so oven fridge freezer table
Couch the TV in here
Then the bathroom in here
And then out here it connects to the other side
Well that's over there that indoor pool we have a little patio area out here
It's pretty cool
And you can't tell because it's dark but right in the center of the screen is the water it's like a little, Peninsula
There's more water on the other side of that building that wall
All right
Well done are you going?
Night at the Museum and pixel you get a jump in the water
Preston's already in
All right, we're good. Let's of fun cool stuff this week while we're in Massachusetts, and we're gonna go world
Yeah, Philadelphia so stay tuned and maybe you guys will see some of the fun stuff we're doing
Okay, what's going on Carter?
Yeah
So we're cooking pizza
And apparently something was in there
That caused bunch of smoke that we didn't see
And it is 10:15 at night well, it's time to get the smoke 11 o'clock now
So it's like 10 minutes later, and we finally got the smoke alarm to go off didn't we
He took him a good least
Yeah, well that's good
There was something already on the bottom of the oven when I opened up. I got a smoke a little bit more
Oh yeah, I'm smoking like crazy already whatever was down there
What's causing all kinds of smoke? I?
Don't know what that was or where it came from but when you clean it up if we're gonna use the oven again
But let me speak us some competes Adina
Okay, but we got it off without anyone coming over and yelling at us, so that was good
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Pavizham Punjabi, Erode - A Hotel (Eatery) That Serves Tasty Non-Vegetarian Indian Food - Duration: 3:56.
The Hotel is situated in Erode , on the Erode to Perundurai road.
Its been 17 years since i started this hotel
Your Name?
Ravichandran
Can you name the dishes that are famous here...
dishes famous here are maharani chicken
country chicken, pallipalayam, mutton fry, mutton intestine curry, mutton head curry, pigeon fry, crab, prawns.
are you open for lunch and dinner only?
we start at 11 in the morning and close at 10.30 in the night
no interval inbetween
is there any holiday?
only for diwali which is 1 week and pongal which is 4 days
how much crowd visit here daily?
for lunch about 250 to 300 members and for dinner around 500 members
do you have any other branches?
in coimbatore opp. KMCH hospital. and in erode.
we dont have branches anywhere else
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Breaking News: Justin Bieber Serenaded Selena Gomez at Hotel Bar Several Times, Eyewitness Reveals - Duration: 2:07.
Hit the subscribe button and press the bell icon to get more take videos
Justin Bieber serenaded Selena Gomez at Hotel bar several times eyewitness reveals Justin Bieber
23 and Selena Gomez
25 are wasting no time falling back into old habits now that they are back together
They were photographed at the Monticello a place they visited a lot during their on-off relationship
And it turns out this wasn't the first time they've been there recently
Justin and Selena have met up at the Mont
Achieve you times he's coming to the garden bar with her to play the piano
While singing to her they seem to be reliving some of their hold special memories
And she looks like she loves it the garden bar was actually renovated recently
But our insider adds that Justin's specifically requested that he wanted them to keep the grand old piano
So he could sneak down late at night to play it on
Who could forget back in November 2015 when Selena and Justin had another unexpected reunion?
And he was caught sweetly singing my girl to her on video
It definitely seems to be one of their traditions and Selena sure is one lucky lady of course this
Relationship comes with a lot of ups and downs so things may not be perfect forever
But for now they definitely seem to be falling back in love
I cherish people who have really impacted my life
Selena admitted when asked why she left Justin back into her good graces after quite a bit of time apart
So maybe before it could have been forcing something that wasn't right, but that doesn't mean caring for someone ever goes away
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Ground broken for new hotel - Duration: 0:35.
For more infomation >> Ground broken for new hotel - Duration: 0:35. -------------------------------------------
Timo Bures, The Old Clare Hotel - Keynote Speaker - Duration: 14:38.
Thank you.
I'm not sure if everybody is familiar with
the Old Clare, so I thought I'd start by
just quickly showing it to everyone.
The Old Clare is two historical buildings,
the Hotel Clare,
so no surprise where the name came from in the end,
and the Carlton & United Breweries' administration building from 1910.
Both of those were the two parts that remained
when Carlton & United decided that they were leaving Chippendale for an industrial site.
In the top right corner, the little upside-down U-shape building is the hotel.
The vast emptiness next door, all around it,
is what the Carlton & United Breweries was, which is now Central Park.
Time was not very kind, in some instances, to the Old Clare and to the buildings.
While it traded until as late as 2014,
this was the state in which we inherited the building
and it's something that we felt was part of the inherent history of the building there
and something we wanted to keep.
What you see here and there,
kitchen and bathrooms, anyone who has done a renovation knows they are the worst.
This remains our collateral for the brand. We did a little bit of work on it.
These days, the Old Clare Hotel has become a 62-bedroom, five-star property,
has twice in a row won the Boutique Hotel of the Year award.
Two restaurants, one with two Hats, within it,
two bars and a very different inside from what it used to be.
Also a nice rooftop pool.
What was important for us when we were building this was,
OK, yes, we wanted a very supreme quality offering.
We wanted to build a five-star hotel, we knew that.
We wanted to go about it in a way that was a little bit different
from a traditional five-star property.
Sydney, Australia as a whole, has quite a...
let's call it flat five-star hotel market.
For us, it was really important that we did something different.
We decided, OK, actually what makes a five-star hotel?
What is it in a five-star hotel that makes a difference?
Is it the white gloves? Is it the bending over backwards?
Is it that situation where somebody just reads you have a wish from your lips?
What makes the difference there?
We felt that, beyond just having the most comfortable bed that you can sleep in
and beyond someone wearing white gloves
and saying, "Yes, sir," and "Yes, ma'am," at any possible moment,
for us it was important that we felt we could do something
that people connected with a bit more.
When you go to a hotel, any hotel you go to, it's always the situation –
you come to a new place, you're not at home, you're not in your comfort zone.
A hotel is a place where you sleep, a place where you don't necessarily know where –
God forbid there is an emergency –
you are not exactly sure where you need to go, what you need to do.
It's where you knock your toe on a cupboard
because you are not familiar with the surroundings.
And so, trying to take that away as much as possible
and make you as comfortable and as connected to the space
and to the people that work within the space and that are your hosts
was really important for us.
The mission statement that kind of informed that
was that we wanted to offer independent and alternative luxury.
Yes, we wanted to have a luxury product,
but something that was alternative from what was on the market.
That's progressive, uninhibited by traditional or conservative values,
which I think we may have achieved, and I will speak a little bit about that.
But what was really key to us was the personalisation of the service.
That was really what we felt, "This is where we can make the connection."
Everybody can go and buy nice furniture, everybody can go and buy a property,
everybody can go and have a nice bed and throw lots and lots of stuff at it.
But the service where we speak to our clients one-on-one,
that was really, really important for us.
Valuable interactions, and we felt that valuable interactions
were often hampered by how hotels went about their service
and their approach to service and that they give their staff a script and felt,
"OK, this is our brand, we say these words.
"When you answer the phone, this is what you say.
"When you check in, this is what you say. When you checkout, this is what you say."
And we felt that that was really not genuine,
that that was not an interaction that was valuable for anyone.
Not for the client, because they've run through this in any hotel that they've come through.
And true, for some, that is appealing.
If you go to one of the large global brand hotels, that may be the appeal.
For us, as an independent hotel,
we felt our appeal was that we are a small, local property that can connect one-on-one
as if you are going and staying with someone, if you know the people that are there.
We have a receptionist team of eight people,
so when you come and check in during your time in the hotel,
you will see these people again.
Now, if you only have a scripted template, you are going to run out of things to say
and that becomes very quickly boring and stale and that's what we wanted to prevent.
Equally for our team, it is one thing having an idea of what your brand wants to do,
it is another for us to completely dictate on how that needs to be lived.
We know that we want people to be genuine,
that we want people to think what they say, as long as it fits to our service ethos.
And so, for us, it's really important that our team also feel
that the interaction that they are having with our clients is a valuable one.
We don't script anything and we let everybody just...
I guess when we are selecting the people, we are looking at people
that are passionate about service, about hospitality,
about meeting people and directing with people,
and that is far more important to us than saying just the right words.
And yeah, the supreme quality throughout.
Yes, it is there and it is something that of course we have been looking for,
but again, this is the least important part for us out of what our brand stands for.
Now, we were long and hard thinking about how can we personalise service?
How can we know what we best do for the individual client that is in front of us?
How can we make sure that we know what they want, that we have a little step ahead?
Everybody that goes and looks at a hotel - you all do it –
you look and research every hotel and every bit into the hotel that you are staying in.
In a meeting that we had, we just sat together and sort of,
"How can we find out about our clients?
"How do we know what they want? They research us."
And we thought we could theoretically research our clients.
We felt that people share on social media channels what their thoughts are,
what their desires are, what their likes are, what their needs are in that very moment.
We felt that it offered us a really great opportunity
to find out a little bit more and really personalise the stay for them.
First example that we have here is someone
just putting out a tweet before he goes to Sydney.
"Any good Crossfit boxers in Sydney? I am in town for a couple of days."
Now, we know this person is coming, is looking for Crossfit,
so what we arranged is a printout of the various Crossfit gyms
within the vicinity of the Old Clare Hotel,
knowing that we already have taken care of a need for him
that he didn't expect the hotel to take care of.
His stay – sure, he wanted to come for somewhere to sleep,
for somewhere that was a nice hotel in a location that fitted him.
But taking care of that extra bit and really looking after him as a client,
rather than saying, "We are just a hotel, we provide you the bed,"
going that extra step really stood out for him.
He wrote a blog post, which is I think the reason why I am here tonight.
And shared that with all his blog followers.
The photo that you see of his tweet – yes, our logo is on there as well –
is something that he shared.
He equally shared it on his own Instagram account.
People, when they travel, they can't take their pets with them,
more often than not, so we felt people that have pets do love looking after them.
They regret that they can't take them with them.
So, what we try and do is we buy a little toy so when you come back,
you can bring that toy back to your pet so you have something to bring with you.
People really loved that.
Parents. I am a parent myself, I've travelled a fair bit with work and,
yeah, it is not nice if you are away for three or four weeks and you don't see your children.
We really felt that giving someone that is on a business trip
that little opportunity, where we provide a little present for-
in this case, his daughter - to have something to take home with him,
to make that connection, to know, "OK, he is here and he's not with his daughter,
"although he probably much rather would be,"
was something that we felt, again, was an opportunity to connect.
Something as simple as anniversaries
and just knowing that in advance it's an anniversary.
Most of our clients will say, "It's our anniversary, can we get an upgrade?"
But for those that don't and that we have found out that it is their anniversary,
where we do something from our side as a little gift,
where we acknowledge it upon check-in,
is something that has really helped us, again, connect people
and found clients were amazed that we had taken the time to really look into them as well.
Again, another dog toy, another dog toy.
That is there.
This one, I'd like to point out is one of the very early moments where we did that.
It's a client that came and stayed with us
and was on a plane while the NBA final series was on,
came to Sydney, didn't know where to watch the game.
Again, we provided two opportunities of pubs where we knew the game was shown.
We researched that for him, we placed that in his room.
In his Twitter feed thus far, he hadn't had any responses of value.
Everybody just said, "Well, Andrew Bogut is playing there,
"so you'll find somewhere to watch it."
But we went and we pointed out where it was.
It then turned out nicely that our moisturiser that we provide in the room
is called the Game Face and it was a nice fit to that as well, so we provided that.
Brett Michael, though, is not only Twitter user,
he is also the editor-in-chief for a blog called UPROXX.
He went on Twitter, he posted the post from earlier.
He also wrote an article and where that becomes interesting is,
for a small independent business that we are, to have someone that has
1.9 million people like him on Facebook speak about the experience,
was just invaluable for us from a marketing point of view
and to really bring what our brand was about across.
It was not about the bed that he had slept in, although that was very good.
It was not about the room, it was not necessarily about one particular thing,
but it was the service that he has received
and the service is where we feel our differentiator is.
One other thing for our brand that's really important is just being outspoken.
When we are speaking about the Old Clare brand,
Old Clare, we also like to see as the persona
of the person that has sat in the pub over the last 30 years.
Someone that is very outspoken, that is opinionated,
that doesn't shy away from what they think is right and what...
If you have an opinion, be that political,
be that on the same-sex marriage survey, it's really important.
A lot of brands just step back,
where often there is just as fear of not saying or not having an opinion,
of not standing necessarily for something beyond the product
that you are trying to market and trying to represent.
But just for the fear of losing any particular customer.
For us, it's really important as a brand that you stand for something and that you back that,
be that the type of room that you do, the type of glasses, I guess, that you produce
and how you are bringing them to the customers.
It is really important, I think, that a brand stands for more than
just a particular specific service that you maybe,
in a simplistic way, you think you provide.
Again, the hotel is much, much more than just a bed.
Just a little graffiti that was left behind in the Old Clare for us.
But again, you know, speaking with the history
and having the brand of the Old Clare, having that name that ties all the way back
to 1938 when that pub was first built, those tiles that you see there, they are still there.
We gave them a clean, I will say that. But the tiles are still there.
It is the historic fabric of the building, it's something that's tied into everything we do
and it's something where we wanted to showcase the history of the site as well.
Again, that is one of the things that influenced the naming of the Old Clare
and not giving it a fancy, new, quirky hotel name.
We really felt that the brand should also speak to the site
where we're located as a hotel, given the importance of the location for our hotel.
Thank you.
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