Thứ Bảy, 26 tháng 1, 2019

News on Youtube Jan 26 2019

Top 10 Hotels in Hue (Vietnam)

For more infomation >> Top 10 Hotels in Hue (Vietnam) - Duration: 8:29.

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Top 10 Hotels in Seychelles - Duration: 8:29.

Top 10 Hotels in Seychelles

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Top 10 Hotels in Sapporo (Japan) - Duration: 8:29.

Top 10 Hotels in Sapporo (Japan)

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Top 10 Hotels in Sa Pa (Vietnam) - Duration: 8:29.

Top 10 Hotels in Sa Pa (Vietnam)

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Top 10 Hotels in Seoul (South Korea) - Duration: 8:29.

Top 10 Hotels in Seoul (South Korea)

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Top 10 Hotels in Jakarta (Indonesia) - Duration: 8:29.

Top 10 Hotels in Jakarta (Indonesia)

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Top 10 Hotels in Kobe (Japan) - Duration: 8:29.

Top 10 Hotels in Kobe (Japan)

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Top 10 Hotels in Kuala Lumpur (Malaysia) - Duration: 8:29.

Top 10 Hotels in Kuala Lumpur (Malaysia)

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Discount Travel Websites Sued For Allegedly Jacking Up Hotel Prices - Duration: 7:58.

Travel sites like expedia.com, hotels.com, and all of the other ones out there right

now are becoming hugely popular with consumers.

They advertise themselves as these kinds of sites that can go out there and find you the

best possible rate for your hotel room, for your vacation, for business, whatever it is,

they're going to help you book the hotel, take care of everything.

You're good to go and hey, you're probably going to pay a little less if you use us but

according to a new lawsuit that may not actually be what's happening.

And joining me now to talk about this is Scott Hardy from topclassactions.com.

Scott, tell us this, this lawsuit that's happening right now against these travel sites, the

third party travel sites, specifically this website reservations.com.

What exactly is it alleged that they are doing to consumers here in the United States?

So this is an especially tricky, you know, I don't want to say scheme yet because we

don't know.

It hasn't been found illegal, but what they did, and we've seen a lot of companies in

the past.

I personally remember one years and years before I was ever Scott Hardy and Top Class

Actions where a company that I know about added a fee and what a lot of these companies

do is they add a fee and it's something that's small, you know, two, three, four or $5 and

they put it within the same section of the bill as all the taxes and any additional fees

that, you know in this case the hotel would charge.

So you think it's just something I have to pay.

This is something that, you know, I've got no choice.

It's probably a tax.

When in fact it may have been put there just to pad the profits by quite literally millions

of dollars for a fee that does nothing except put money into the pockets of reservations.com.

And they did this in such a way where they were looking at up to $14.99 per room as a

service fee.

But it was being tacked into all the other service fees that the hotel's legitimately

charge.

Because as you know, you go to a hotel now, you might be charged for Wifi, you might be

charged for using the gym, using the pool, and so now a lot of the hotels just bundle

all those fees up into a $5, $10, $20 a day service fee to use their facilities in their

wifi instead of charging it separately.

Well, it looks like this, this fee might've been bundled in along with those fees and

if that's the case then you know that's not at all transparent and people are thinking

that they're paying things with the hotel when in fact that money is going straight

to reservations.com.

And as someone who was looked over hundreds and hundreds and hundreds and hundreds if

not thousands of class actions for these types of tricky fees.

This is super tricky.

I was very surprised and frankly impressed by the ingenuity of the executives who thought

about how to slide this fee in there so people wouldn't catch it.

But guess what?

There are a lot of lawyers out there who will sit there and pour through invoices and then

you've got, thank God we've got amazing viewers and great people out there who look at their

bills.

People aren't just sitting there paying their bills and ignoring anything they don't like

anymore, now they're pouring through these bills and asking questions saying what is

this fee?

And that's how we have a class action against reservations.com.

And you know, some people may think that it's, you know, a small thing because I think one

of the things we're looking at here, you know, $14.99 per room fee from reservations.com.

I think that was kind of the typical.

So maybe $15.

But if this site saved you $30 per night on your hotel room, so what's the big deal?

A $15 fee here and there.

Well listen, if reservations.com or any of these other sites, if they want to just charge

you a fee, but ultimately you're saving money, then charge the fee, but be upfront about

it.

Don't try to hide it.

Don't try to scam the hotel or the other, you know, independent booking sites.

Just say if you use us, there's a $15 fee but you're saving $80 so you still come out

ahead, but we also have to make money.

Understandable, right?

I mean that seems pretty clear cut, but they're not doing that.

Instead they're saying, listen, we're going to try to trick people.

We're going to wrap this up into the taxes and fees.

It's just going to say, you know, fee.

They may not know what this is.

And as you pointed out, they may think, oh this is part of the, the Wifi and gym and

pool services or whatever else it is.

A room cleaning fee and that's where, that's where the problems come in.

They could have completely avoided any of this just by saying upfront to people, hey,

just so you know, there's a $15 fee per room that you book when you use us, but to save

money in the long run so you're doing better going through us anyway.

Right?

Right.

Exactly.

And that's the thing is reservations.com is a well respected travel website.

A lot of people go on that website to get great deals on their rooms and as you said,

if they just called this out and said, hey guys, we charge $15 a day fee because we save

you so much money, wouldn't be a big deal.

It wouldn't be a class action, there'll be no lawsuit filed.

But the, the issue comes when you try to bury this fee into all the other fees that you

get charged when you're paying for your room.

That's, that's the problem.

And that's why it could be a potentially illegal fee and you know, they, they might continue

charging this fee.

If people are saving all the money that, you know, the very well think they are reservations.com,

they can continue charge this fee but they just have to call it out.

And as you said, people are happy to pay it when they know they're saving $80, $100 a

night on a hotel room.

Heck, I'm happy to pay the $15 to, so you can pay your rent, but just tell me about

it.

Don't try to be sly and sneak it under the table.

So I don't know, I'm paying it.

You know, I want to give people a little bit of a tip here.

This, this is what I do.

When I'm going to go book a hotel, you know, say we want to go down to Orlando or something

as a family for the weekend.

I'll use a site like Expedia or Trivago or something, type in the days, whatever, and

get the names of all the hotels there and look at their prices and then take that hotel

name, go to their actual website and see if it's actually a discount.

And just from my personal experience, usually not.

In fact, I honestly can't tell you an instance where I've said, oh wow, it's actually cheaper

going through one of these websites.

So I use these websites not for booking.

I use them as research to actually just find out what hotels are in the area and then I

end up going through the hotel itself and booking my room.

That way if you call and talk to people, you can often get an even better deal than what

you can find online.

But it's all about choice.

If it's easier for you to use an Expedia, use the Expedia.

If you have that APP, you know, obviously that can be hugely beneficial.

There's no real right or wrong way to do it.

It's just about consumers doing what they feel is best and hopefully not getting scammed

by some of these companies.

For more information about this issue, you can follow the link in the description of

this video head over to topclassactions.com, Scott Hardy from Top Class Actions, thank

you for joining me today.

Thanks Farron.

I appreciate it.

For more infomation >> Discount Travel Websites Sued For Allegedly Jacking Up Hotel Prices - Duration: 7:58.

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Top 10 Strangest Owners On Hotel Hell - Duration: 16:22.

Gordon Ramsay is no stranger to bad taste.

From bad food to bizarre concepts, Gordon's seen it all on Hotel Hell.

It's true that we never know what we're going to get when we tune into Hotel Hell,

but some hotel owners are just downright strange.

From complete snobbery, to paranoia, a total ignorance about hygiene, an over the top love

of Ferraris, and an obsession with Cher, there have been intensely odd owners.

These ten are the strangest we've seen on Hotel Hell.

Paranoid in Pennsylvania

There are bosses, and then there are bosses.

Some are great, others are just weird.

The paranoid owner at the River Rock Inn was definitely in the weird category.

This owner was convinced all his guests were out to get him.

Ken left passive-aggressive notes all over the kitchen, telling his staff to keep their

hands off his stuff.

Gordon was completely horrified, and confronted Ken about the really weird notes.

When Ken just didn't get it, Gordon set out to talk to the staff about the issue.

And just like Gordon predicted, the staff hated the notes.

Even though Ken was stuck in his ways, this was all he needed to realize his strange behavior

was totally unnecessary.

To top it off, Ken's look went from dingy to dapper.

This one wasn't too hard, all it took was a little trust and a fancy scarf catapulting

Ken from paranoid business owner to cool innkeeper.

The Town's Denial

Karen Townsend runs the beautiful Town's Inn outside Washington DC, in a town called

Harper's Ferry in West Virginia.

In a gorgeous location and in a grand old home, you'd think Karen would keep this

prime establishment in tip top shape.

Think again.

This place was a hygienic nightmare.

Disgusting!

The kitchen was so gross, Gordon couldn't handle it!

The staff was overworked and stressed.

The chef had completely had it…

The worst part?

Karen was so delusional, she had no idea that any of this was a problem.

Things took a turn when Gordon realized Karen's living situation.

She seemed to think this was an amazing set up.

This made Gordon change his tune.

He wasn't mad anymore, he was worried.

In the end, he still wasn't sure Karen was worth his time.

But, he decided maybe there was hope for her.

Gordon did his magic, flipping a much needed makeover, and not just for the inn.

In the end, Karen just needed a fresh start.

The Monticello Intervention

The Monticello Hotel is a beautiful, historic hotel in Washington.

A long-standing client base is now dwindling, and it's no surprise that the root of that

problem comes from this truly strange owner, Phillip.

This experience was strange right from the start.

At first, it seemed like Phillip and his partner, Ginger, were perfectly normal business owners.

Then, we find out about the kitchen staff – these chefs had so little money, they'd

been forced to buy pre-boiled eggs.

At the same time, Phillip owned a Rolls Royce!

This logic was crazy!

But when Phillip's arrest for drunk driving came to light, Gordon totally changed his

tune.

Phillip didn't understand that he was responsible for everything, even his own reckless behavior.

On some level, he must have had a clue because he worked the floor for Gordon.

Gordon wasn't impressed!

Gordon did what he had to do, and he put on an intervention with Phillip.

At first, it didn't work.

Phillip was way too far gone.

Gordon didn't give up, though, and in the end, Phillip came back to reality and decided

to get sober.

Flying High at the Applegate

Some owners are totally with it and ready to tackle any task.

Others, well, it's more of a joy ride.

Take the owner of the Applegate River Lodge in Oregon.

He was really enjoying himself, maybe a little too much.

Eventually, he met Gordon, totally stoned.

Right, so Richard…

Okay, so…

"Pa Butt" was...

I guess we can say… an eccentric owner, laid back to the extreme.

Joanne is Pa Butt's ex-wife, and it's unclear how she was ever married to this total

hippie.

Well, at least some people were happy at the hotel.

Still, by one in the morning, the party was still going, and a lot of the guests weren't

feeling the love.

This family was a million dollars in debt, and Pa Butt wouldn't deal with it.

In the end, Pa Butt, or Richard, just wasn't interested in running a business, and Gordon

made a wise decision.

With weird Pa Butt relaxing and out of the way, this family could now properly run a

hotel.

The Dream That's a Nightmare

No one ever said running a hotel is easy.

It takes a long time to learn the ins and outs of an inn.

Still, the idea is to turn a profit.

That wasn't the case right now with the Cambridge Hotel, located a short drive from

New York City.

The hotel is run by John and his wife Tina, and the story of how he decided to buy the

place is a little… odd.

It gets weirder, and weirder.

And the weirdness affected business, unfortunately.

But John was too committed to see the problem.

While he was involved and getting his hands dirty, he wasn't able to truly fulfill his

role.

As Gordon investigated this money pit, he knew the real problem laid with John's total

inability to run a hotel.

When Gordon forced John to back off and let his staff do their jobs by throwing a Ladies'

Night, John took a moment to reflect, and finally came around.

In the end, it looked like the Cambridge Hotel was finally waking from its nightmare.

Meson de Cher

Everyone has a dream, and if she could turn back time, Cali would have found a way to

become a professional singer.

Instead, she was the owner of the New Mexico hotel, Meson de Mesilla.

She didn't seem to understand what was required of her hotel – a Southwest-located hotel

with a Latin name that...

It was pretty strange, given that...

The hotel was in terrible shape, but what Cali really cared about were her dinner performances.

There were stages all over the hotel so that Cali could sing.

It was all a little out of control.

That's an understatement.

What Gordon needed to do was make Cali as crazy about her hotel, as she was about her

singing.

A talk with Cali could bring her back to reality.

It seemed things were on the right track, with an awesome makeover that embraced the

beautiful New Mexico vibe.

But, turned out Cali wasn't quite ready to take the plunge.

So Gordon got personal with Cali in a final effort to help her shed her crazy singing

obsession.

And at last, Cali got it...

Cali putting the hotel first was music to our ears.

King of Juniper Hill

The gorgeous Juniper Hill Inn was Windsor, Vermont's gem.

A fancy, expensive inn, the place had a pretentious reputation.

Despite the fact that this hotel was hemorrhaging gobs of money, this strange owner wouldn't

change anything at all.

Robert started his introduction to Gordon with a very strange admittance...

Things didn't get better when it became obvious that Robert was being a total snob.

But this obsession with being a high-class man had gotten out of control.

It should come as no surprise that this hoarder lived in a pig pen.

Unfortunately, there was no refuge with Robert's partner, Ari, who co-owned the place and was

just as much of a snob.

Robert wasn't any better, strangely focused on a history tour instead of dinner service.

When Gordon tried to bring Robert into the fold and actually help run the hotel, Robert

couldn't cope.

So to give Robert a reality check, Gordon got a little sneaky.

And Gordon's trick worked.

Looks like Robert finally came down to earth.

The Hotel on Wheels

San Diego's Keating Hotel run by Eddie took fun a little too far.

This hotel was very red, and there were pictures of Ferraris everywhere.

From bad room service... to the funky furniture...

Gordon was rearing to dig into Eddie from the get-go.

The first meeting didn't go well – Eddie's vision was all based on buying a car.

Gordon didn't get it either.

Eddie's understanding of how to run a hotel was completely out of whack.

He was living on another planet, and Gordon had to bring him back to Earth.

When he finally released his grip and Gordon put his expert touch on the hotel, the staff

was overwhelmed, and so was Eddie.

The Keating got a makeover, but most importantly, Eddie got a reality check.

Two for the Price of None

Is two always better than one?

Well, not always.

At the Calumet Inn in Pipestone, Minnesota, two sisters are not working at the caliber

of even one competent person.

One sister, Rina, couldn't handle the pressure.

Vanda is the other sister, and she was equally clueless.

The fact was, these two were spoiled and completely out of their league.

Rina seemed to do nothing at all.

No wonder this place was a mess!

Gordon staged his first intervention.

Things escalated so badly, the GM quit, and the sisters took no responsibility for the

problem.

When Gordon pulled the sisters aside for another talk, he forced them to get real.

So, it was time to find a way around all this.

In a family discussion, the truth came out.

A decision had been made, and we'd say it was a pretty good one.

Even better, someone normal returned to run the show.

With Mindy back and running the inn, and the sisters coming back to reality, it looked

like the Calumet Inn would survive after all.

Beach Bum

The Beachfront Inn and Inlet in Fort Pierce, Florida was just this hotel, but the owner,

Brian, was so clueless that this seemingly perfect vacation destination was not reaching

its potential.

So, this looked like a classic case of cocky owner with no idea what he was doing.

But Brian wasn't proud, he was just, well, weird.

He thought he was 34?

Whatever you say.

It got weirder...

Like with this vending machine… thing.

What's worse?

This beach hotel was short on beach towels.

The problem with Brian was that he needed to grow up.

Turned out, his family was supporting his operation.

All the same, Brian never could quite wrap his head around the whole management thing.

Fed up, Gordon didn't know what to do with Brian.

Still, he did a makeover and directed the real issue right at Brian.

But this time, the owner couldn't get it together, and Gordon was out!

And there you have it, the strangest owners on Hotel Hell.

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