JOYCE: Thank you and welcome
to the Child Welfare Information Technology Systems
Managers and Staff Webinar Series
brought to you on behalf of
the Health and Human Services Administration
for Children and Families Children's Bureau,
and presented by ICF International.
Today's webinar features staff from Indiana and Ohio,
who will discuss their experiences and challenges
in developing and implementing Genogram
or Family Relationship Diagram functionality.
I am Joyce Rose, your host and facilitator for today's webinar.
Next slide, please.
Attendees are encouraged to participate in our webinar
with questions and comments.
All of our participant lines are muted now,
but we will open them for the Q and A session
at the end of the discusson.
However, please be aware that you can submit questions
at any time using the GoToWebinar chat feature,
and those will be queued up and addressed
during the standard Q and A session.
Once today's webinar has ended,
you may submit additional questions to
the email address listed above, or to your federal analyst.
I want to thank our participants from Indiana and Ohio
for their exceptional time and effort
in preparing for this webinar.
So, let's meet them starting with Indiana. LaTrece?
LATRECE: Hello, I'm LaTrece Thompson,
and I'm the Deputy Director of Staff Development.
MARY: Hi, I'm Mary Engle, I'm the Assistant Director
for IU's Training Partnership.
WITNEY: My name is Witney Ortiz,
and I'm a Peer Coach Consultant in Indiana.
JOYCE: Ohio?
KEVIN: Kevin Bullock, Bureau Chief
for the Bureau of Automated Systems
here at the Ohio Department of Job and Family Services.
MELISSA: Hi, this is Melissa Palmer.
I'm one of the Business Analysts
here with the Ohio SACWIS Project.
MICHELE: And this is Michele Lidle.
I'm also a SACWIS Business Analyst.
JOYCE: Thank you. And next slide please.
So just to review our agenda quickly.
We will be listening to
the Indiana Department of Child Services,
who will explain the use of the GenoPro software
and its applicability for child welfare practice in Indiana.
And then we'll follow the Ohio journey,
which will address their implementation
of Genogram functionality,
and their session will include a live system demo.
So, how about the Indiana team get started. LaTrece?
LATRECE: Hello, so, in this section,
we are going to explain how
the Indiana Department of Child Services
uses the GenoPro software
and its applicability for child welfare practice in Indiana.
The GenoPro is a genealogy mapping software.
GenoPro is intuitively easy to learn and simple to use.
Since 2009, Indiana has used this tool
to develop comprehensive Family Network Diagrams. Next slide.
So, the Family Network Diagram
combines the Genogram and the Ecomap
to identify a family's relationships
as well as a family's community connections.
These diagrams are completed by
the family case manager and the families.
In general, the family case manager
uses the Family Network Diagram
just to gather that useful information,
have a better understanding of what the relational dynamics
are within the family,
and any sort of behavioral problems within that network.
It also promotes the client's self-understanding,
it helps with conducting assessments
and establishing interventions.
So, here is an example of
the Family Network Diagram from GenoPro.
So, GenoPro allows the user to clearly analyze
the family's emotional and social relationships
within that family group.
GenoPro also generates a key that helps others
quickly and easily identify what the family dynamics are
in play with this family just from looking at that.
So some of the benefits for GenoPro.
Indiana's Department of Child Services
chose to use GenoPro because it's a comprehensive approach
of creating a Family Network Diagram.
Additionally, GenoPro supports the two components
of the Family Network Diagram: the Genogram and the Ecomap.
And GenoPro will allow users
to compile thorough and concise Family Network Diagrams.
Once the family case manager has completed the Genogram,
they're able to put that information into GenoPro
using the Family Network Diagram.
So, the family case manager will upload the file
into our case management system,
which is MaGIK here in Indiana.
And then there's an option for both the assessment
or the case to upload the file.
Once that file is uploaded, it's saved as a document
in the case or assessment,
and the family can choose to use the Family Network
as a subject matter
and the Family Network Diagram or Genogram
within the content of that with
uploading all of the information into MaGIK.
MARY: Hi, this is Mary.
And I'm going to start with talking a little bit
about some of the challenges that GenoPro comes with.
So, one of the biggest challenges in utilizing
the software for the case worker
is that it can be time consuming to complete.
However, what we know is that
putting in the time with families
and engaging them from the beginning of the process
builds that trust-based relationship that elicits
a more positive experience as the case progresses.
Secondly, it can require a high level of engagement skills
in order to be successful.
And the Department of Child Services
has provided family case managers with practice questions
that are located in policy
to help guide their use of the Family Network Diagram
with families.
These high-level engagement skills
can take time for case workers to develop,
but by providing some practice support,
it can help case managers feel more confident
with the execution in the field.
Thirdly, if it's done incorrectly,
it could create issues in critical case junctures
within the case.
If the diagram does not provide an accurate picture
of the family's connections,
then it can lead to issues when trying to find
placements for potential guardianships or adoptions.
This is why it's crucial to spend the time
in creating an accurate family network diagram
in the beginning of the case,
and utilize it as a tool throughout the life of the case.
Lastly, all of our DCS computers have GenoPro installed;
however, it can be a challenge when sharing those files
with team members outside of DCS,
like CASA or Service Providers.
If they have not, if they don't have that software
on their own computers,
the case managers are responsible for printing it,
scanning it, and emailing it to them
and to others who are working on the case.
And again, this is not a constant challenge, but
it can be time consuming when that does occur. Next slide.
So, when we talk about risks, what we know is
that it can challenge rapport building.
We found that to probably be the biggest risk
in completing the Family Network Diagram
because families could potentially get defensive
when they're being asked about
their family and social connections.
We know it takes a lot of work and effort
in order to gain the trust of our families,
which is why we built our practice model
upon four core conditions that you see on your screen
in order to work past potential challenges
and work with families.
We know if the family case manager approaches a family
with the Family Network Diagram
or any other case management tool
with genuineness, empathy, professionalism, and respect,
then their rate of success will be much higher.
So in 2009, when GenoPro was introduced,
Staff Development created a Computer Assisted Training
and we call them CATs
to help teach all family case managers
how to use this new tool.
Since that initial rollout,
we've used the same computer system training
as part of our new worker training.
New workers complete the CAT on the GenoPro tool
in their local offices prior to arriving
to Unit 2 of their "cohort training,"
which is what we call New Worker Training in Indiana.
In Unit 2, family case managers
will take the Engagement and Interviewing course,
which will lay the foundation
for understanding and building their practice skills
which are crucial to creating their Family Network Diagram.
And then later, in cohort training,
they will complete the Assessing Child Maltreatment
and Case Planning and Permanency courses,
which will provide training on the specific use
of the Family Network Diagram throughout the case.
By the end of training,
they're provided with opportunities
to practice developing them in GenoPro,
and that most often occurs in the field
during our last few weeks of the training course.
WITNEY: So, in Indiana, some case managers,
they complete the Family Network Diagram with pen and paper.
In Indiana, we highly encourage that
the Family Network Diagram,
which is comprehensive of the GenoPro, is really required.
But it is. So the Family Network Diagram is required.
But it is not a requirement to use GenoPro
to complete it.
Although we do highly encourage
our family case managers to do that.
This can sometimes present a challenge later during the case
if the case gets transferred
or if the employee leaves the agency,
as handwritten diagrams
can be illegible and difficult to really interpret.
This is why we support the use of GenoPro
and the development of these Genograms
so that it is clear and easy to understand
for everyone involved in the case.
It also allows for a digital copy
of the diagram to be available,
which is easier to update and adapt as the case progresses.
And if you all had seen the prior example
of the entire diagram, all the squiggly lines
and the different lines that were on there,
when a person starts writing those with a pen and paper,
it can be very, very challenging to really understand
the relationship that goes back and forth within the family.
Which can also really hinder permanency
for the children here in Indiana.
So we in Indiana, we have ongoing maintenance.
As it was mentioned earlier, GenoPro was installed
and continues to be installed on all new employee computers.
This went into effect in 2009.
The last update that we had was in 2011,
and all of our technical support is provided by GenoPro,
which has been very helpful.
So in Indiana, our current status,
we are currently training and utilizing GenoPro
in conjunction with our practice model here in Indiana
to help achieve permanency.
We've learned that the use of GenoPro
really enables us to understand family dynamics
and to get children to permanency quicker.
In the future, one of the things
that we're planning to do in Staff Development
is incorporate GenoPro throughout other trainings.
Currently, all new trainees receive this training
via a Computer Assisted Training,
but they also incorporate it in other trainings
within their new training experience.
We want to expand that to include it
in our experienced worker training,
to really highlight and really show the importance
of making sure our family case managers
are utilizing the Genograms through GenoPro
so that they can, if there are any questions
from service providers or from the courts,
then they can just print off a legible document
and be able to submit that.
It also is a primary factor in making sure that
as we're moving forward with our practice model in Indiana,
that the GenoPro is utilized.
Some of the lessons that we've learned
have enabled us to understand family dynamics better,
which is one of the key factors
in children reaching permanency.
Some of our future plans is to really,
and I kind of talked about that a little bit,
is really just expanding,
to be included in some of the different trainings throughout,
not just new worker, but to expand it out
in experienced worker training.
MARY: So when we talk about challenges
and risks in our practice model, you know,
one of the skills that we really encourage
and push with our new workers
is the engagement skill that we discussed a little earlier,
and so just another note about that
and the importance of having those foundational skills
as you move forward with a software program like this.
Because everything we put into it is coming from the family
and that empowerment piece for them
is really critical in making sure that this is accurate
and that we're not damaging the relationship
with the families in the process.
So really, this is just part of a holistic approach
to engaging and working closely with children and families
through our practice model,
and involving them in the decisions that are made,
including the decisions about placement and permanency
for their children
and understanding those people that are closest to them
and what their relationships look like.
Can help us in those critical junctures.
If a removal happens, if a placement change happens,
or if any other sort of disruption happens,
we get with our team through our practice model
and we go back to these diagrams that we've developed
and can have some meaningful conversations
about how to move forward with that,
and helping families feel like they really are
driving their case planning progress and their movement
towards permanency.
MELISSA: Good afternoon, this is Melissa
speaking from the Ohio SACWIS Project.
And we are thrilled to be a part of this webinar,
sharing the recent addition of the Genogram
to SACWIS functionality.
To date, our county users have been quite complimentary
of the new Genogram functionality.
As you will soon see, while it is simple in design,
it is a welcome addition to the important work
being done by our Child Welfare case workers.
But before Michele shares with you the "why"
behind Ohio's decision
to implement Genogram functionality into SACWIS,
I would like to offer some contextual information,
or rather background, on Ohio's makeup and our SACWIS project.
Ohio's SACWIS began its rollout in 2007,
having all 88 counties live by 2008.
Ohio's SACWIS serves to support the work
of 88 public children service agencies
and 38 Title IV-E Courts.
The state of Ohio is rich and unique in its size,
as well as its diverse populations
being served across the state,
throughout various suburbs of large cities,
farming communities, small towns, and cities.
Ohio's counties range in size from major metro counties,
serving populations upward of 800,000 or more,
to medium-sized counties
serving populations between 50,000 to 100,000,
to our smaller counties that serve populations
of up to 400,000.
Ohio is one of nine states that is county-administered
and state-supervised.
So when it comes to SACWIS development
of new functionality or enhancements,
it is important that we are tuned to and keep in line with
the pulse of our user community
and the diversity that lies within our 88 counties
in terms of size, cultural diversity,
funding resources, training and knowledge sharing.
Next slide, please.
The work of the SACWIS project is guided by our mission.
The Ohio SACWIS Project Mission
is to provide automated technology solutions
to Ohio's state and local child welfare agencies
that support service delivery and practice
for the safety, permanency and well-being
of our children and families.
The developments of the Genogram functionality
support the project's mission in supporting service delivery
and best practice efforts of our end users,
and their engagement with families as important benchmarks
of safety, permanency and well-being are addressed.
SACWIS' Integrated Project Team, or IPT,
is a critical driving force
in achieving this mission to support the end user.
The IPT is comprised of dedicated business staff
that are responsible for
the development, implementation, maintenance,
and support of Ohio SACWIS.
The work and innovation of the Application Support Team,
Business Support Team, Finance Team, and Reporting Team,
in conjunction with staff from
Ohio's Office of Information Services and Vendor Project,
all support one another
in the creation and execution of Ohio's responsive efforts
to enhance Ohio's SACWIS in supporting
child welfare practitioners in their service delivery.
It is a diligent work of the IPT
in concert with input from our county users
that our Genogram has come to tuition.
And we are here to share this with you today.
So now, without further ado,
I will hand things over to Michele
to talk further about Ohio's journey to Genogram.
MICHELE: Thank you, Melissa.
The Genogram project that we set to implement here in Ohio
is really part of a much larger undertaking
to streamline our relationships data entry overall.
In our SACWIS system,
previously our relationship data was recorded
and stored separately in intake,
in the case, and in the provider area
where we have foster homes and kinship families.
And so, it was possible to have
multiple different relationships
between the same two persons in our system.
With the person- level relationship
Genogram initiative,
which was deployed to our production environment
as recently as December,
we moved the relationship data to the person record,
and at the same time kept it accessible
from various modules and work items throughout our system.
To achieve this, we had millions of
existing relationship records that had to be converted,
and I would say that was one of our biggest challenges.
We had to develop a hierarchy,
and give preference to relationships
associated with adoptive child birth parents,
that's part of our AFCARS data.
Then we had to say what else we wanted to maintain
if we had relationships that didn't agree with each other
in SACWIS and we had to pick one.
So, in the end, all things being equal,
we hoped that the most recently modified relationship
would be the most accurate and we had to go with that.
But as an end result, we now have a system
in which there can only be one distinct relationship pair,
like biological mother and biological son,
between any two people in SACWIS,
which makes the data much more consistent and clean
throughout the system.
The only exception to that rule is in our intake record.
So, if you have an abuse and neglect report,
that will maintain the relationships
between those different parties
at the time of the screening decision
since we know that relationships may change over time
and we want to preserve the integrity of the initial report.
So, the newly designed functionality
makes it easier for our end users to view and maintain
their relationship information,
and incorporates the system-generated Genogram view
of that data.
Additionally, users can now document
extended family relationships,
even if the relatives are not otherwise found
in our SACWIS system,
if they're not members of a SACWIS case,
we can still add those extended family members
and show how they are related
to the families that we're working with.
Our goal was to ensure accurate, consistent data
across all of the different areas of our system,
improve our user experience,
and provide additional tools for family search and engagement.
Because Ohio is a county-administered state
and completion of a Genogram is not something
that is required by our rules,
use of Genograms varies across the different agencies
in our state.
So, our hope was that by incorporating this into SACWIS,
and making it something that can
easily be generated by our system,
that this would expand and support use of the tool
for all the great reasons that Indiana just described
as to how it can be useful for working with families.
So, our Genogram, which I'm going to demonstrate
in just a moment, uses the same standardized Genogram symbols
that our Child Welfare Training Program uses
in the training of new child welfare case workers
when talking about how to use Genograms in the field.
To develop our Genogram, we integrated Go JS software
into our SACWIS system, and this was just what
our project team found to be the best option
for Ohio to meet our goals.
There's information about this software available online.
So I'm going to show you what this looks like
in just a minute.
As you see on our slide here, this is a direct quote
from one of our SACWIS users
who has been using our system since the beginning
and when she first saw our Genogram,
she said this was great and that she loved it.
And just as Indiana was explaining,
using a Genogram can require some skill.
It can be time consuming to complete in the field.
And so, here was a person who had been in child welfare
for a long time and had not wanted to use
Genograms in the past because they seemed complicated.
But having it in SACWIS has been a game-changer for her.
So give me just one second and I will pull up the screen here.
Okay, so, this is a person record in our SACWIS system.
This is a fictitious person that I created today
for purposes of the demonstration
in our test environment.
And we have different modules.
One of them is now relationships.
It has its own module within the person record.
So, if I go to Person Relationships,
I land on a list page that shows
all the different people in SACWIS
who have some relationship to our focus person, "Harry."
I can expand the relationships for any one of these
or all of these people in the list
to see how each of these people are related to my focus person,
as well as how they are related to one another
if that's the case.
We also have an editor view of the relationship,
and if I click on my editor page,
this is where I can add or maintain
the relationships between people.
And this is really so much simpler
than the old way that we had of doing this work in our system,
and so users really do find this
to be much more straightforward and simple,
and they're better able to avoid making mistakes
when setting up the relationship.
It's a simple dropdown with relationship values to select,
and the reciprocal relationships
are automatically generated when a relationship is saved.
We also have the ability with an add button right from here
to add additional people by searching through SACWIS
to pull in others or create brand new people
if they're not found in our system
for the purpose of documenting their relationship.
So, this has been a good help to users,
and this functionality is actually replicated
in various areas in the system.
As I mentioned earlier, all the relationships
live within the person record, if you will,
but they are accessible in our intake module
as well as when you're looking at your family case record.
You can access the same information in the same format,
but the context in the case limits that information
to those folks
who are associated with that case as members,
or even as associated relatives who may not be
members of the case family that you're working with,
but perhaps grandparents or other supportive person
who have some involvement.
Now to the Genogram,
which is the real reason we came here today.
It's just a simple click on the Genogram icon.
And the system renders all the relationship information
in the form of a simple Genogram.
So, as I said earlier, we do use the same basic
Genogram symbols that workers are trained on.
There's a legend here at the bottom of the screen
that shows what the different symbols mean.
We also incorporated some view of person characteristics
that may have been added to a record,
and by color and placement of the shading
we can give you a high-level view of where
some of those attributes may exist within the family.
It's a little hard to see.
It's kind of light on my screen here,
but we do have a yellow highlight
around my focus person, who is Harry.
Whoever I have in focus on the right,
I have this box that shows a person's spotlight.
We give just some basic information about the person,
as well as some of those characteristics I mentioned.
If we have any mental health or substance abuse characteristics
that have been documented or any medical concerns,
those can be shown, and you can get kind of an overview
of the family as far as those things.
I can change my focus person.
If I want to look at Harry's mother instead,
I can just click on that person
and change my person's spotlight information on the right
to showing some information about her.
You'll see on this person, I've also added a safety hazard.
In our system, it's the way to track hazards
that might exist for the case worker's own safety;
things that you'd want to call attention to
such as "This person is a person who has weapons in the home."
That's something a new worker might want to know
when going out.
So, we just highlight some of those things.
And that's our Genogram.
We did incorporate a couple of screen shots of the Genogram
in the slide presentation, so you'll have those for reference.
And that's it for us, I'll turn it back over. Thank you.
JOYCE: Alright. So, here we come. Next Slide.
Next slide.
Next.
Alright, so here is Mr. Bullock's contact information
if anyone who is attending would like to contact him directly,
and we also previously provided Indiana's contact info.
Let's move on then.
That was absolutely excellent. Thank you so very much.
Let's move to the next slide, which is our Q and A session.
I'm going to ask my colleague, Subeera, to run this session.
SUBEERA: Thanks, Joyce.
As a reminder, the PowerPoint is available as a handout.
It's available on the right side of the screen.
If you click on handouts, you can download it for viewing.
Candy, do we have any questions in the queue?
CANDY: Thank you. As a reminder for parties on the phone,
to ask a question press "Star-1."
Please un-mute your line and record your name only
to be introduced.
Again questions from the phone, press "Star-1" please.
If you'd like to withdraw the request, you may press "Star-2."
Thank you. Please stand by for your first question.
SUBEERA: Candy, do we have any questions in the queue?
CANDY: Currently we're showing no questions in the queue.
As a reminder, parties may press "Star-1."
SUBEERA: Okay, I will start with the questions
we're getting through the chat box.
Our first question: Does the Indiana team know
how much the state spends per year to use the GenoPro tool?
LATRECE: No, I do not know the exact cost.
I know that when it was initially installed,
it was at a one-time cost.
But I'm not quite sure of the cost at this time.
SUBEERA: Thank you. Next question.
Is the software integrated within the SACWIS
used by Indiana, or do staff
have to re-enter all of the participant data
when creating the Genogram?
MARY: What was the first part of that question? Sorry.
SUBEERA: Is the software integrated within
the SACWIS used by Indiana,
or do staff have to re-enter all of the participant data
when creating the Genogram?
MARY: We enter it into GenoPro,
and then from there they are able to upload that
into our computer system.
JOYCE: This is Joyce and I have a follow-on question to that.
Given that GenoPro is not integrated
into your SACWIS system, what and who triggers
the GenoPro Family Network Diagram upload
into MaGIK, and how often does it occur?
MARY: So, technically on every case,
whether that's a child needs services case
where the courts are involved, or an informal adjustment,
all of those cases are required to have a Genogram in them
at the time the case transfers from
the assessment worker to the permanency worker.
So ideally, all of them would have them
as far as GenoPro is concerned.
SUBEERA: Candy, do we have any questions in the queue
before we move on to the next one in the chat box?
CANDY: We're currently showing no questions from the phone.
As a reminder, parties again can press "Star-1."
SUBEERA: Thank you. Next question.
Does the Ohio team have an estimate
for the cost of building the Genogram Functionality?
KEVIN: No we don't.
That included both the relationship conversion
and the Genogram, so it's kind of difficult, I think,
for us to split it out and say exactly how much
just the Genogram costs.
That was part of our contract with
our interval deliverable agreement with our vendor.
SUBEERA: Thank you. Does either state have outcome information?
Has this been helpful in finding relatives
as placements for kids in care?
MARY: I know in Indiana, once those are actually completed,
I don't know if there's necessarily been
any formalized data.
But within the local county offices,
the cases who have a really solid, completed Genogram
and an Ecomap through GenoPro,
that Family Network Diagram helps us to figure out
what the underlying needs are for the family,
it helps to figure out who could be potential placements,
and just really working with the family
so we can work with them from the inception of the case,
so we have case closure faster.
MELISSA: So as far as Ohio, our Genogram functionality
has only been in about two months,
so we don't have a lot of feedback yet
as far as what impact that may have.
But we do hope that we'll find more county agencies
utilizing a Genogram, because we know
there are many agencies who do use the Genogram
as part of their regular practice.
And we're just hoping that this will maybe make their lives
a little easier as well as kind of expand that use.
SUBEERA: Thank you. I will move on to the next question.
Does GenoPro work on a specific operating system,
or is it available for multiple platforms?
LATRECE: Can you repeat that question?
SUBEERA: Does GenoPro work on a specific operating system,
or is it available for multiple platforms?
LATRECE: So in Indiana, GenoPro,
our IT team automatically uploads the program
on every family case manager's computer.
That's where they use it
and that's where they put all the information in.
They don't use it on any other equipment.
MARY: And the computers that are delivered to our staff members
are all Microsoft operating systems utilizing Windows.
I don't know what the current version of Windows is for that.
So we have not experimented, at least to my knowledge,
with Apple systems or anything else.
And so, right now, we're just looking at the Windows systems.
SUBEERA: Thank you.
Candy do we have any questions in the queue?
CANDY: We're showing no questions.
Again, it's "Star-1" for questions, please.
SUBEERA: Thank you.
I will move on to the next question in the chat box.
Do staff in your states have tablets or laptops
to engage families in the field?
LATRECE: So in Indiana, our staff do have laptops.
KEVIN: In Ohio, with us being county-administered,
it depends on the county.
But many of our county children services agencies
do deploy some sort of mobile device.
We know that they're using all platforms
to access our application.
SUBEERA: Thank you. I will move on to the next question.
How do either of the states address Native American history
for the purposes of ICWA? Or "I," "C," "W," "A."
MELISSA: Yes, we do have functionality
incorporated within our person module to capture
and we document that the family was asked
about their Native American heritage.
We also document notifications,
we can generate notifications to the tribe from within SACWIS,
as well as documentation of the outcome
and whether or not the membership was verified.
So, we do have all of that information.
Our Genogram does not currently display that information,
but that is something that we may consider
as future enhancements --
incorporating other demographics into our Genogram.
MARY: As far as Indiana is concerned,
there is not anything specifically with ICWA.
We obviously follow all of those guidelines and procedures.
But within GenoPro,
you can put different ethnicities, cultures,
and other things that they might identify with
just in singularly,
but also if you want to use it as an Ecomap,
also that can also be included.
We can put all that information into GenoPro.
SUBEERA: Thank you. I will move on to the next question.
Is the software linked with any person locator tools?
Example: Clear Accurint for easy linking of family members
and demographic information to cases.
MELISSA: In Indiana, GenoPro system is not linked; however,
once you upload the Family Network Diagram into MaGIK,
you will link it to the children --
whoever is actually in that.
So, you would be able to, in theory, once those are uploaded,
have every single person connected
within our overall system of MaGIK.
KEVIN: And in Ohio, our SACWIS application
is not currently linked to a parent locator.
SUBEERA: Thank you. Next question is for Indiana:
When the file is uploaded from GenoPro into your SACWIS,
it's done as a PDF or other file,
and placed into a file cabinet?
Or is the data actually integrated
at the database level?
MARY: So, it's integrated at the database level.
It goes into our computing system, so Casebook.
When it's uploaded into there, it stays within that.
It's not ever a hard copy;
everything is electronically stored within our system.
SUBEERA: Thank you for the answer.
I'll move on to the next question.
Can you get statistics from the Genogram software?
For example, how many parents have been married
at the time of birth?
MELISSA: We do capture that data element elsewhere
in the person record,
but we do not pull it from our Genogram.
We've had that as existing functionality.
LATRECE: Yes, Indiana would be the same on that.
That would be within our database, Casebook,
but not necessarily GenoPro
collecting any additional information.
SUBEERA: Thank you. Next question.
Since the last update was reported in 2011,
how effective is the system for staff?
MARY: So it's an extremely effective tool when utilized.
Even though the information hasn't necessarily been updated,
it still has all of those relationships,
and social and emotional relationships.
And there are, give or take, 20 to 30 different options
as far as different levels of connectiveness emotionally.
You can also put health issues.
There's a myriad of different things
you can put into the GenoPro
through the Family Network Diagram.
So even though it hasn't been updated,
it is still very useful.
SUBEERA: Okay, thank you. The next question is for Ohio.
Did Ohio use any open source software to implement Genogram?
KEVIN: No, it's all JAVA-based
integrated with our existing application.
As I mentioned, we did use to go JS
as part of a toolkit to help with the rendering.
SUBEERA: I do have another question for Ohio
and you may be able to answer this
along with the answer you provided.
Did Ohio develop their Genogram in-house?
KEVIN: Yes, it was custom-built
to integrate with our existing application.
SUBEERA: Thank you.
Candy, do we have any questions in the queue?
CANDY: We're showing no questions at this time.
Again, from the phone, you may press "Star-1."
SUBEERA: Thank you. I will move on to the next question.
What was the biggest challenge of getting workers
to create and fill out a Genogram,
and how did you address it?
MARY: So in Indiana, the biggest challenge
isn't necessarily having them complete a Genogram,
it's just taking that additional step
to actually put everything into GenoPro.
I know that right now within our training process
for our new family case managers,
we want them to utilize that.
So, we're showing it to them within their on-job training,
and then also within our engagement field,
we're trying to pull the Genogram and GenoPro
into that as well.
MELISSA: In Ohio, there is training available
to encourage the use of Genograms
and to help workers understand
how this can have a positive impact on their work.
But it is not something
that is currently required for every case.
That's more of an agency to agency policy.
SUBEERA: Thank you.
I'll move on to the next question, it's for Ohio.
How long did it take to build the functionality in Ohio?
MELISSA: Well, from the point of beginning design sessions
to implementation was about a year.
KEVIN: Again, that incorporated
the person-level relationship conversion,
so there's a lot of time invested in that as well.
SUBEERA: Okay, thank you. I do have a related question.
If a state wanted to obtain Ohio's Genogram code,
is the state willing to share it
on the Federal Repository when it becomes available?
KEVIN: Yes, we are.
SUBEERA: Okay, thank you. I will move on to the next question.
Is data entered into the Genogram software
stored in the database for
the main case management system (MaGIK or SACWIS)?
MELISSA: In Ohio...
MARY: Can you repeat that question?
SUBEERA: Is data entered into the Genogram software
stored in the database for the main case management system?
MARY: Yes, in Indiana it is.
MELISSA: In Ohio, we're actually using the SACWIS data
to create the Genogram.
And users can actually download a PDF of the image,
but unfortunately at this time
they're not able to save a point-in-time rendering
of the Genogram in our system,
but that is something that we hope to change in the future.
SUBEERA: Thank you.
Candy, do we have any questions in the queue?
CANDY: We're currently showing no questions.
SUBEERA: As a reminder, you can type the questions
in the chat box or press "Star-1" to ask a question.
JOYCE: So, this is Joyce and I have a question.
My assumption is that you actually share
the family relationship or Family Network Diagrams
with your families? Is that correct?
MARY: In Indiana, in part, yes.
The actual Family Network Diagram
is something that the family case manager
and the family develop together.
As far as seeing what the finalized
actual picture would look like,
no, but I think all of those conversations
are discussed verbally.
JOYCE: Okay, thank you.
For Indiana, does the state provide GenoPro licensing
and software to CASA or your other service providers?
LATRECE: No, we do not.
SUBEERA: Candy, do we have any questions in the queue?
CANDY: We are showing no questions from the phone.
Again, parties may press "Star-1."
SUBEERA: If you would like to ask a question,
you may type it in the chat box, or press "Star-1."
JOYCE: So, while we are awaiting any additional questions
that may come in,
I would like to circle back to both states and to your teams.
As we have walked through this,
is there any other key information
that you may like to share with states?
Indiana?
LATRECE: I think, as I mentioned earlier,
there's a lot of importance around engagement skills.
It's not really a tool that
you should just go out and start asking intrusive questions
without establishing some rapport first.
It can give us a lot of information
that's helpful at critical junctures
and looking for placement
and discussing those family relationships.
If they're changed,
if relationships get stronger or amended,
we can definitely update the GenoPro
and put that new information in there.
But you have got to take that first step
and build rapport and a trust-based relationship.
Because the information you enter
is obviously only as good as what our families give us.
As we know in working in child welfare,
we often deal with families
that have a lot of conflicted relationships
and difficult relationships,
and may not want to share that information with us right away.
You know -- it also goes to engaging fathers
and how we approach parents and family members
and gathering that information
and help them understand the point of it.
We're not trying to necessarily invade their lives
in every single way.
But that this gives us an opportunity
to help work with them on
placement and permanency for their children.
So, that first step is really critical.
JOYCE: Excellent. Ohio?
KEVIN: The only thing I'd like to add,
I mentioned that we would like to share our code
on the Federal Repository,
but if anybody has a more immediate need,
they can send me an email.
We can work through our process,
but that could happen sooner if need be.
JOYCE: And Kevin, your code is Java-based, right?
KEVIN: Correct.
JOYCE: Okay, thank you. Subeera, do we have any more questions?
SUBEERA: There are no questions in the chat box.
Candy, do we have any questions in the queue?
CANDY: We are showing no questions from the phone.
As a reminder, parties may press "Star 1."
JOYCE: Okay, well, let's move on to the next slide, please.
I certainly want to thank our presentation teams
from both Ohio and Indiana.
That was absolutely excellent,
and I wouldn't be surprised if you get some questions
sent directly to you.
So, thank you so very much.
So, this webinar has been recorded
and will be made available online.
When it is completed and posted,
a message will be sent announcing availability
on the Children's Bureau website.
And as a reminder, you can download the PowerPoint
by clicking on the handouts on the right-hand side
in the little box.
Again, thank you to our state presenters.
As we move forward with this series,
the next confirmed upcoming event is on March 14th,
a discussion of the DSS online resources available to you,
which is basically a demo of the Agile online resources
and the DSS website.
So, I want to extend a sincere thank you
to you all for attending,
and that ends the webinar for today. Goodbye.
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