Hey, it's Milena Flament here at SalesLoft.
I'm one of the sales managers here.
Today I want to talk to you about the importance of discovery calls for the sales team, particularly
as the discovery pertains to pain.
This is one of the most valuable lessons I learned from one of our sales leaders here,
Kyle Martin, so Kyle, thank you so much and I hope everybody out there gets as much value
as I did from this.
The discovery call is a crucial part of a sales rep's repertoire because it opens
up the business relationship, right?
It also helps to understand whether there might be a fit between what your company offers
and the challenges that your potential client is suffering from.
So today, I want to share three focal points of the discovery call that will help you uncover
the prospect's pain and jump-start a great relationship with a prospect that's not
going to be founded on the weather, but rather how you're going to help them solve their
business challenges.
The first level of pain that we like to talk about, which is typically the easiest thing
to talk about, are the general business challenges that your prospect might be suffering from.
Generally speaking, these actually can be just a symptom of the problem, rather than
the root of the problem.
For example, one of the common challenges that SalesLoft helps to solve is when reps
are overwhelmed by manual tasks.
Manual tasks can be a symptom of the inability to hit quota.
By gathering a sense of what their general business challenges are, you'll be very
well set up to understand specifics later.
I have seen the most successful reps actually show a list of the most common challenges
that their business helps to solve for most of their clients.
And then the buyer then has to look at that list, and think about which of those challenges
resonate the most with him or her.
Other great questions to ask in this part of the discovery include, hey can you please
share some examples of that?
Or even something as simple as, how so?
Now that we've established the business challenges, it's critical that we quantify
these problems by understanding what their Level Two, or financial pain is.
This is not impossible to get, although it's a little bit harder then getting the business
pain.
One thing you can do is to highlight how expensive the status quo is and what it's costing
them today.
The other thing that you can do is ask the prospect, hey, if we could help solve challenges
A, B, C, from what you learned earlier on in the business challenges, how could that
impact their expenses, or how could that impact their sales?
How can we minimize those expenses or maximize those sales?
Some of the questions you can use to uncover the Level Two financial pain include, so what
do you think that's costing you, or what would you think the impact would be if we
did X to Y?
Or finally, what is your average sales price?
If we could help you close one more deal, the solution especially pays for itself.
Questions like these put a price tag on the business challenges, and help to justify the
investment in your solution earlier on.
So you now have a much better understanding of what the business pains are, as well as
what the financial pains are.
The last step in truly getting a full picture of the pain, and I would argue this is the
hardest thing to ask for, is the Level Three pain, which is that personal pain.
The personal pain is where you take a stab at understanding how buying or not buying
your solution is going to impact the buyer as a person, not the company that he or she
works for.
It will give you a sense of how much skin they have in the game and how serious they
are about truly evaluating your solution.
So if you decide to advance a conversation or part as friends, you'll feel confident
in either decision.
I hope this video was helpful for you to help uncover the three levels of pain that we just
discussed, so you can help your buyer get to a decision that they're excited about
as quickly as possible, so that ultimately you can get to your quota regularly, each
month, each quarter, and each year.
So guys, thank you so much for watching.
If you have any questions or comments, please feel free to drop them below.
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