A hotel in Egypt where a British couple died 'has been a death trap for five years', according to a former employee
Father-of-two Shaun McLoughlin, 35, said he worked at the Steigenberger Aqua Magic Hotel in Hurghada in 2013 and claimed he raised concerns about food and heating to no avail
It comes after John Cooper, 69, and wife Susan, 63, fell ill and died at the five-star property last week where they were staying with daughter Kelly Ormerod
Travel Agent Thomas Cook evacuated 300 guests from the resort amid 'raised levels of illness' as the hotel dismissed claims of food poisoning as 'speculation' while Egyptian authorities say the deaths were due to 'natural causes'
Mr McLoughlin spent two months in Egypt and added he suffered two bouts of diarrhoea in his first nine days at the resort
He told The Sun: 'I worked there in 2013 and it was a death trap then. I'm surprised it's taken this long for someone to die
Food was diabolical and boilers were fixed by people who didn't know what they were doing
'In the kitchen I saw food washed with local water. I told them it was wrong but no one cared
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First look inside death hotel as family ask: Did 'funny. Share this article Share Mr McLoughlin was working at the hotel on a £200-a-week deal that was supposed to last six months, but left after just two because of a motorcycle crash
He claimed the country was 'corrupt' because he was able to pay £25 to get a fitness-to-fly letter despite being 'too sick' for it
Thomas Cook continues to investigate and said it would expand its probe into the deaths to include any other customer reports of illness at the hotel this summer
Mr Cooper died before his daughter's eyes in the five-star Aqua Magic hotel in the Red Sea resort of Hurghada on Tuesday before his wife Susan, 63, was rushed to hospital where she also died
Speaking to the BBC, Ms Ormerod said: 'At 11 o' clock I went to knock on the door to see if they were just having a bit of a lie in and didn't want to be bothered, and as I opened the door I could see that my dad was extremely ill
'He was staggering back to the bed. Mum was laid on the bed. And I could tell there was something seriously wrong with them
'She added that she believes something in the room killed them, despite Egyptian officials insisting their deaths were 'normal for an old English man and his wife' and the result of respiratory and heart failure
Ms Ormerod claimed that her daughter noticed a smell that was 'a little bit funny, that wasn't right' in the room, hours before the couple died
She said: 'Mum and my daughter went back to their bedroom on their own. As soon as they went into the bedroom, my daughter said they could smell something that was a little bit funny, that wasn't right
'All they did was spray a little bit of perfume to try to eliminate the smell.'They then fell asleep and my father came back to the room an hour later, and my daughter woke up and said she felt very unwell with the smell and she wanted to come and return to my room
'So my dad came up to my room at about 01:30 with my daughter. He was fit and healthy and we said goodnight, see you tomorrow
'Ms Ormerod added: 'There was something in that room that's actually killed them
Couple reveal stomach-churning 'raw chicken' served at Egyptian hotel where British couple died
Paul and Bev Vanstone say they got salmonella at the Steigenberger Aqua Magic hotel in Egypt earlier this month
They were holidaying at the Hurghada resort with their two children and Mr Vanstone's mother when four of them came down with stomach cramps, vomiting and diarrhoea
It is the same hotel where John and Susan Cooper, both 64, died last Tuesday during a Thomas Cook 'holiday of a lifetime'
The travel company has since removed all its guests from the hotel as a precaution
Mr Vanstone, 41, shared photos showing raw, pink chicken he claims he was served at the hotel
He said: 'There was a party of six of us that went. My wife was treated for gastroenteritis, my 14-year-old daughter went down with a vomiting and diarrhoea bug and two days before leaving I had really bad stomach cramps and diarrhoea
'While we were there we had to complain because we were served raw chicken. I ate that but if that had been my daughter
It was raw - very, very raw.'The dad-of-two said he arrived home in Oxford on August 6 and went to the doctor where he was diagnosed with high levels of salmonella poisoning
He later lodged a complaint with Thomas Cook, but said the doctor was unable to confirm exactly what made them all ill
Mr Vanstone added: 'It could be chicken, it could have been the water, it could have been anything that you can get salmonella from
"Thomas Cook said that the circumstances of Mr and Mrs Cooper's deaths were still unclear
A Thomas Cook spokesman said: 'We are deeply saddened by the tragic deaths of two of our customers
'The circumstances of their deaths are still unclear. We have also received further reports of a raised level of illness among guests
'Safety is always our first priority, so as a precautionary measure we have taken a decision to remove all our customers from this hotel
'We continue to work closely with the hotel and are supporting the authorities with their investigations
'Dieter Geiger, general manager of the Aqua Magic hotel, said he and his staff were 'deeply saddened' by Mr and Mrs Cooper's deaths
He went on: 'In such a circumstance, very little can be said that will help. This makes it even more important to stick to the facts
'The doctor's preliminary report indicates that death was due to natural causes. There are no indications to support allegations of an increased incidence of illness at the hotel
'Such rash speculations should urgently be put aside out of respect for the family members of the deceased persons and for other guests
' 'Whether they've inhaled something that's poisoned them. I can only have my opinion of what was wrong
'She has spoken to both the governor of Hurghada and the Egyptian minister of tourism over the deaths and still believes 'something suspicious' took place
Meanwhile last Saturday around 100 furious British guests landed at Manchester Airport and complained of vomiting, stomach cramps and diarrhoea
One tourist claims she was told by a Thomas Cook rep that the deaths were caused by 'carbon monoxide coming through the air vent
'But the company says it has found no evidence for this and Egypt's public prosecutor has ruled it out after a technical team reported there were no toxic or harmful gas emissions and the room's air-conditioning unit was 'sound'
Governor Ahmed Abd Alla told Mail Online he was 'annoyed' by what he saw as hysteria and speculation that followed the tragedies
He said: 'Only four of the 16 who went to hospital after were English and some of the reasons were because they had swallowed sea water while swimming or had been in the sun too long
'They had problems with the heat too. But I went to the hotel myself and I have seen the fine conditions
Let me tell you there are 1995 guests in that hotel this weekend and they have no problems
'He denied that a cover up was going on and said he had demanded a full investigation with an expert team analysing any aspect of the hotel which might have led to the Coopers taking ill before they died
As previously reported, chief executive of Thomas Cook, Peter Fankhauser, said the couple's family would 'hopefully' find out the cause of their deaths in 10 days, when tests are completed
He said today: 'We have no real evidence what caused the deaths, but what I can promise is at Thomas Cook we are doing everything to support the family and to support the Egyptian authorities
to get to the bottom of it and to get to the cause.'There is no evidence that it is a carbon monoxide poisoning
We have no evidence but I don't want to rule out anything before I really know the cause
''Twenty-four hours after the couple died we had we had our specialists. in the hotel
They took probes of the food, of the hygienic systems, of water, as well the air conditioning systems, and all those probes are now in Egypt
'They are now examining and testing the probes and we support them in doing that, but that takes about 10 days
' 'My Mum had a heart attack and the whole family fell ill': Holidaymakers reveal their horrors of staying at the Aqua Magic hotelBy Charlie Moore The Aqua Magic hotel is owned by Deutsche Hospitality, a German company with dozens of luxury hotels across the globe
TripAdvisor and social media reviews show the Aqua Magic has received numerous complaints over food poisoning and poor general hygiene in the past - but Thomas Cook said its review of the hotel in July showed nothing untoward
Since the news of Tuesday's double deaths, dozens of MailOnline readers have shared their past experiences of sickness at the hotel
Janet Simpson, from Sheffield wrote: 'My parents who are both in their 70's went in May 18 - 28 for their holiday to the said hotel
'Whilst on holiday mum was not feeling right and was tired all the time as was dad
They didn't think nothing of it as the temperature in May was really high.'When back home in June, mum had a heart attack, and had to be admitted to hospital
After hearing the news of the same hotel resort now, mum is believing that it could have been brought on by carbon monoxide that slowly got into hers and dads system
It's a great worry to think this could have happen.' Jane Coxon wrote: 'I stayed here about four years ago for one week and was really ill
'I chewed a piece of raw chicken served in a sauce. It felt cold so I spat it out and saw it wasn't cooked
I was ill for two weeks with diahorrea and a temperature and god awful stomach pain
'I saw my GP at home and sent a sample away which he said would be campylobacterosis and I was told my stomach would probably always remain delicate
'I complained to Thomas Cook and after four months they refunded the cost of my holiday as compensation
I didn't realise I was entitled to so much more. I will never go to Egypt again!'Brett Shemwell added: 'I stayed at the hotel two years ago and both myself and my partner were ill, I travelled with Thomas cook as well, my partner who is a diabetic was in bed for two days with a bug whilst we were there
' Bryony Allen wrote: 'My best friend has recently got back from that hotel and she spent 10 days out of 14 ill with vomiting and diahorra, she was literally bed bound
'She is 26 and fit and healthy but it completely drained her. Everyone in the family was ill
Her mother in law was so bad she actually soiled herself on the plane home'Online reviews of the hotel are not all bad, however, with many people saying they loved their stay there
One customer Wayne Ogden told MailOnline: 'We stayed at the hotel in April for two weeks
The hotel was excellent. The staff were great, especially with the children. The food and drinks was some of the best we have had from an All Inclusive resort
We would not hesitate to book again.' Dieter Geiger, General Manager at Aqua Magic, released a statement to MailOnline saying he was 'saddened' by the deaths and dismissed 'speculation' over food poisoning
Thomas Cook said: 'The Steigenberger Aqua Magic Hotel was last audited by Thomas Cook in late July 2018 and received an overall score of 96 per cent
'
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